32Red Customers Shocked by Data Breach and Balance Issues

A technical glitch at 32Red exposed customer information and caused account balance issues. 118 accounts were potentially affected by the technical issue. Customers logging in were met with other players’ account information, including the wrong account holder’s name, as well as the last four digits and expiry date of other customers’ cards.

Usernames, real names, email and billing addresses, along with mobile numbers were also exposed to a “limited” number of other 32Red customers. In several cases, incorrect account balances were displayed, one anonymous player telling the magazine he ‘noticed his balance was half of what it should have been’

A Kindred Group spokesperson explained to Verdict: “The technical issue was caused by a fault in a server that handles session information”. The company also stated, “The issue has now been fixed and all facilities fully restored,” adding: “We have completed a full investigation and have reported to the relevant authority.”