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NewsSeptember 17, 2026·1 min read
Entain Considers Cutting 400 Customer Care Jobs Amid Tax Pressure
Entain has announced a consultation process that could lead to the removal of up to 400 customer care roles. This measure is a response to the mounting cost of doing business due to tax increases. Entain CEO Stella David stated that the decision is motivated by the company’s determination to remain competitive, financially stable, and future-proofed.
The Betting and Gaming Council’s CEO, Grainne Hurst, commented that increasing gambling tax in the United Kingdom has led to more pressure on the industry. She warned that further tax rises will put more jobs at risk, force more closures and weaken the regulated sector, while handing an advantage to the unsafe, unregulated illegal gambling market.
If Entain goes on with its plan and reduces its customer care personnel, this measure would affect 11 locations around the world, including some of its main offices in Gibraltar and the United Kingdom.
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